Customer Name: (required) Email: (required) Phone: (required) When did you last visit one of our stores? Within the last week Within the last 2-4 weeks Within the last week 4-8 weeks 8+ weeks Where was the store located? Would you say the store was accessible? Yes No
Did you find adequate parking? Yes No
What did you drop off to get cleaned? Dry Cleaning Laundry Household Wedding Leather Other Were you a returning customer? Yes No
What time of day did you drop off your cleaning? 7-10am 10am-1pm 1-3pm 3-5pm 5-8pm Speed/Efficiency of check in process Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied Friendliness/Helpfulness of Staff - Would you say the Associate was Courteous, Knowledgeable, Attentive? Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied Appearance of store Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied Speed/Efficiency of check out process Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied Friendliness/Helpfulness of Staff - Would you say the Associate was Courteous, Knowledgeable, Attentive? Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied Did Pride Cleaners complete your order correctly? Yes No Comment: Please rate the value you received for the price you paid. Considering the overall quality of services provided by Pride Cleaners in relation to the cost, how would you rate the value for your money? Excellent Good Satisfied Unsatisfied Comment: Are you a Value Club member? Yes No
What is it that we can do to increase your satisfaction? How likely would you return to this location? Definitely Would Probably Would Not Sure Probably Would Not Would Not If not, why? How likely would you go to another Pride Cleaners Location? Definitely Would Probably Would Not Sure Probably Would Not Would Not How likely would you recommend Pride Cleaners? Definitely Would Probably Would Not Sure Probably Would Not Would Not Is there anything else we can do to make this a better experience for you and your family? Is there any other service which we can provide that you would like to see? Would you like to be contacted further? Yes No
